Delivery terms

 

Free shipping and free returns within Sweden

For deliveries to Sweden, we pay the shipping costs of your order. And, if you decide to change colors or sizes, we will pay the cost of the return delivery. Simply use the pre-printed return label and place it over the old shipping label on the outside of the brown corrugated box. For returns, please read the information on this page under β€œExchanges and returns.”

 

Worldwide shipping

Cape Sweden delivers all over the world. We offer free shipping but you pay and are responsible for paying any taxes and customs or import duties to or within your own country. Within Europe, your order is normally delivered within 4-7 business days after we receive the order. However, you will be responsible for return delivery costs if you would like to exchange or return your item. All prices include Swedish value-added tax at 25%.

Outside the European Union, your order is normally delivered within 10-12 business days after we receive the order. However, you will be responsible for return delivery costs if you would like to exchange or return your item. All prices include Swedish value-added tax at 25%.

 

Delivery method

Our packages are shipped using DHL Service Point or DHL home delivery

If using DHL Service Point, the package arrive at the agent you choose for picking up your package. You can track your package using your tracking number on DHL’s website, and you can also track the status of your shipment up until it is delivered to your agent.

You will be notified by SMS and will then be alerted when the package is available at your nearest postal service point. For SMS notifications, you will receive a number that you must provide to the agent along with your personal ID card when you pick up your package.

We are responsible for ensuring that the goods are sent to your agent undamaged. In the unlikely event that your package was broken or damaged in transit to you, you should return it immediately to your agent/postal service point. We kindly ask you to return the item in its original packaging. If you discover that items you ordered are missing or damaged upon receipt, please contact us. When you return a package, please place the cape in its original black packaging and reuse the same brown corrugated box it arrived in to send it back to us. If the items are damaged or lost during a return from you, you as the customer are responsible for paying for the items.

When using DHL Home delivery, (often using outside sweden) You have to be home and sign your package.

 

Delivery time

Your order is normally shipped within 2-5 days if you are paying by credit card or invoice. During peak shopping times, delivery may take longer.