Naturally, you have the right to exchange or return your cape. According to Swedish and European law, you have 14 days to cancel and return your purchase. This means that within 14 days of picking up your package you must contact our customer service at firstname.lastname@example.org and return the item.
Please contact our customer service at email@example.com if you would like to return or exchange an item. We will mail a return form to you which must be completed and returned with the package. You will need to print this form on a printer.
If you are exchanging an item for a new color or size, we will pay the return shipping costs for returns within Sweden. We’ll of course pay for shipping the new cape to you. The item you return or exchange must be unused, unwashed and in original condition. Return the item with all original tags or labels still attached, or else we will not accept your return or exchange. When you return a package, please place the cape in its original black packaging and reuse the same brown corrugated box it arrived in to send it back to us. Cape Sweden does not accept liability for any items that are damaged or lost in transit back to us. To help you avoid this problem we include a pre-printed shipping label with your order, so please use this for your return. Drop off your return package at the same postal service point where you picked it up. Shipping is prepaid. If you do not use our pre-printed shipping label and choose to return your package using another shipping company, we recommend that you return it to us by registered mail. Email firstname.lastname@example.org to receive information about the return address. We do not accept in-person returns; all return shipments must be sent to us via a shipping company. Please note that Cape Sweden does not accept liability for return shipments that are lost. We will process your return as soon as we receive it and will issue a refund to you through Klarna.
If the cape has a manufacturing defect, you have the right to file a return claim. The claim must be made within a reasonable time after the defect was discovered. We ask that you contact our customer service at email@example.com as soon as possible so we can help you. When you return the items to us we will, of course, pay for the shipping costs. Use the pre-printed shipping label inside your package. Remove the old shipping label and affix the new one on the outer corrugated box. The return service that we provide is done through the same agent/postal service point as where you picked up your package. Claims made by any other means will not be accepted. If the claim is due to faulty goods or because we shipped the wrong item, we normally exchange the item for a new one. If the item is out of stock, we will refund you for your purchase.
If the package is not picked up from the postal service point, the package will be sent back to us. We will charge a shipping and administrative fee of SEK 249, and this amount will be deducted from the cost of the items that will be refunded to you. Packages are held at the postal service point for 14 days before they are returned to us. You will receive a reminder by mail after 7 days. On the 14th day, you will receive a text message that the package is being returned to us.